n-able

Long time since I've posted...

Ok, this is going to be a page to complain about a certain product known as "N-Central 6.5 SP2" made by a company named N-Able. I usually refer to the product as N-Able so forgive me if there's any confusion.

Anyway...

Gripe #1: When I do the NOC or All Customer View it almost always shows customers with Red X's making it look like most of the customers devices are failing. When in fact it's usually due to a few workstations that are turned off. And that's what I can't understand, how can a monitoring probe be intelligent enough to get performance and capacity metrics on everything from CPU's to DNS to Exchange to Sql Server and yet it doesn't know when a device is just turned off! How the hell am I supposed to show this to a customer when there are red x's everywhere?