Citrix - Great Software, Horrible Customer Service

I'm writing this as I'm on hold with Citrix. I have been passed back-and-forth between customer service and technical support twice already. All I really need is a new TS CAL license keys for Citrix Access Essentials. The inital purchase got us keys that worked with Windows Server 2003. We decided to go with 2008 and that's my guess as to why the keys won't work. They did, however, get the Citrix Access Essentials key to work for the user-licenses on their software.

I really don't get how you have to have license keys for Terminal Services Users as well as license keys for Citrix Access Essential Users. But I guess that's what this company gets for choosing third-party remote access software. Good god.

Maybe I should call Microsoft and try to get new TS CALs from them; I'm surprised to say it, but they might have better customer support than Citrix.

n-central application compliance

What good is the application compliance service if Windows is being constantly updated anyway? Ok, I admit the license compliance feature, which shows a birds-eye-view of software that is installed across the entire company, is useful for ferreting out unwanted software.

Back to the application compliance, I reversed the detection so that it would show an error if it detected x unwanted application. The only problem is again that it is an all-or-nothing test! I can't tell it to show an error if x or y application is found. Now I remember why I deleted the Application Compliance service from all company's initially. Bleh.

n-able

Yeah, in parallel to the last post, N-able should definitely use the blue icons for disconnected instead of using red x's for everything. What's more, it should show the percentage of failures and not just a all or nothing picture. For example, let's say I have a customer with 100 devices and 5 services per device (services are the variables being monitored which can be Cpu, disk space, applications installed, etc.). If just one of those services on one device is malfunctioning, I get a big red x when I look at the customer. Like this: It doesn't bother to notate that 99 of the devices are functioning fine!