I'm writing this as I'm on hold with Citrix. I have been passed back-and-forth between customer service and technical support twice already. All I really need is a new TS CAL license keys for Citrix Access Essentials. The inital purchase got us keys that worked with Windows Server 2003. We decided to go with 2008 and that's my guess as to why the keys won't work. They did, however, get the Citrix Access Essentials key to work for the user-licenses on their software.
I really don't get how you have to have license keys for Terminal Services Users as well as license keys for Citrix Access Essential Users. But I guess that's what this company gets for choosing third-party remote access software. Good god.
Maybe I should call Microsoft and try to get new TS CALs from them; I'm surprised to say it, but they might have better customer support than Citrix.
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